Returns Policy
Returns at Thebowmenproshop
Thebowmenproshop outfits everyday exploration. If a piece you chose is not the right match, this guide shows the clearest route to a return or exchange.
Return window: 30 days from the delivery date.
Who can return
We accept returns within the stated window when an item meets our eligibility and condition standards below.
- Defective or damaged on arrival
- Wrong item received
- Wrong size shipped
- Significantly different from the product description
- Change of mind or fit preference (meets condition checklist)
Condition checklist
To keep quality consistent for all customers, returned items must arrive in ready-to-reshelve condition.
- Unused, unwashed, and unworn
- All original tags securely attached
- In original packaging where possible
- No odors, stains, pet hair, or signs of wear
What we cannot accept
- Items that are used, worn, washed, or altered
- Items missing original tags or safety liners where applicable
- Items with excessive creasing, deodorant or makeup transfer, or fragrance
- Minor cosmetic variations from screen-to-screen color differences
Photo proof requirements
For quality issues or mis-shipments, please include clear, well-lit images so our team can verify quickly.
- Close-up of the issue or defect
- Image of the size or product tag
- Full front and back photos of the item
- Outer packaging if damaged in transit
How to start a return or exchange
Send a request within 30 days of delivery so we can authorize and track the item properly.
- Email [email protected] from the address used at checkout.
- Include your order number in the subject line.
- Tell us the reason for the return and your preferred resolution (refund, exchange, or replacement).
- Attach the required photos (issue close-up, size tag, full front/back, and packaging if damaged).
- Wait for our confirmation email with a return authorization and next-step instructions.
Return shipping and refunds at a glance
Who covers return shipping depends on the reason for the return. Original shipping is refunded only when we are at fault.
| Scenario | Who pays return shipping | Original shipping refunded | Resolution options |
|---|---|---|---|
| Our error (defective, damaged, wrong item, wrong size shipped, description discrepancy) | Thebowmenproshop | Yes | Refund or replacement/exchange if available |
| Change of mind / fit preference | Customer | No | Refund or exchange if available |
Exchanges
If you prefer a different size or color, request an exchange in your email. We can confirm availability during authorization. If the requested item is unavailable, we will proceed with a refund for the returned item once received and inspected.
- Exchanges are offered on eligible items in stock.
- One exchange per original order item is permitted.
Approval and response time
You will receive return approval and instructions by email. Our support team responds within 1–2 business days. Unauthorized returns may experience delays.
Refund timing
- Processing time after the item is received and inspected: 5–7 business days
- Time for funds to appear on your statement after processing: 5–10 business days
- No restocking fees
- Original shipping is refunded only when Thebowmenproshop is at fault
Contact
Questions about your return or exchange? Email [email protected]. Mail correspondence: 16 Risero Dr, Mission Viejo, CA 92692.