Return & Refund Policy
Last Updated: October 2025
At Thebowmenproshop, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, we offer a straightforward return, refund, and exchange process with no fees in all eligible cases.
This Return & Refund Policy applies to all purchases made through thebowmenproshop.com.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
| Requirement | Description |
|---|---|
| Return Window | Returns must be requested within 30 days of delivery. |
| Product Condition | Items must be unused, unwashed, unworn, and in their original packaging with tags intact. |
| Proof of Purchase | A valid order number or receipt is required. |
| Product Type | Applies to all t-shirts, baby tees, and apparel sold on our website. |
We reserve the right to refuse returns that show signs of wear, odor, damage, or alteration.
2. Items That Are Not Eligible for Return
| Non-Returnable Item | Reason |
|---|---|
| Clearance or Final Sale Items | Reduced-price final sale products cannot be returned. |
| Gift Cards | Cannot be refunded or exchanged for cash. |
| Customized or Personalized Items | Made-to-order items are final unless defective. |
| Customer-Damaged Items | Items damaged after delivery cannot be returned. |
3. How to Request a Return
To begin your return:
Email us at: support@thebowmenproshop.com
Include:
- Your order number
- The item(s) you want to return
- The reason for return
After receiving your request, our team will:
- Review your request within 24 hours
- Provide a return shipping label (no cost)
- Provide instructions for preparing your package
Return Processing Timeline
| Step | Description | Estimated Time |
|---|---|---|
| Submit Return Request | Customer emails request | Day 0 |
| Review & Approval | Support team responds | Within 24 hours |
| Customer Ships Item | Using provided instructions | Within 14 days of approval |
| Delivery to Warehouse | Item arrives at facility | 3–7 business days |
| Inspection | Quality check | 2–3 business days |
4. Return Shipping Costs
All eligible returns are free of charge.
There are no return shipping fees for any qualifying return or exchange.
Return Shipping Cost Policy
| Scenario | Cost |
|---|---|
| Customer returns item for personal reasons | Free |
| Return due to our error (defective, wrong item, missing item) | Free |
| Exchanges (size, color, design) | Free return + free replacement shipping |
| Damaged or incorrect items | Free return + free replacement |
No restocking fees. No hidden charges.
5. Refund Policy
Refunds are processed within 14 days of receiving and inspecting the returned item.
Your refund will be issued to the original payment method.
Refund Timeline
| Stage | Description | Timeframe |
|---|---|---|
| Receive Returned Item | Arrives at facility | 3–7 business days |
| Inspection | Condition check | 2–3 business days |
| Refund Issued | Approved refund is processed | Within 14 days |
| Bank Processing | Bank posts refund to your account | 3–7 business days |
Notes:
- Shipping fees (if originally paid) are refunded, since our policy has no fees.
- Items failing inspection may be returned to the customer upon request.
- Refunds cannot be sent to a different card or account.
6. Exchanges
If you prefer an exchange rather than a refund, you may request it during the return process.
Exchange Requirements
| Requirement | Details |
|---|---|
| Availability | Exchange depends on stock of requested size/color/design. |
| Condition | Items must be unused and unworn, with tags attached. |
| Shipping | Free return + free replacement shipping for all exchanges. |
If the requested item is out of stock, we will offer a refund (within 14 days) or store credit.
7. Damaged, Defective, or Incorrect Items
If you received an item that is damaged, defective, or incorrect, notify us within 7 days of delivery.
How We Handle These Issues
| Scenario | Resolution |
|---|---|
| Damaged Item | Free replacement or full refund (within 14 days) |
| Defective Item | Free replacement or full refund (within 14 days) |
| Incorrect Item | Free replacement + prepaid return label |
| Missing Items | We reship missing items free of charge |
We may request photos to speed up the resolution.
8. Cancellations & Order Changes
You may request a cancellation or modification within 12 hours of placing your order, provided the order has not been processed.
Cancellation Rules
| Order Status | Cancellation Eligibility |
|---|---|
| Not yet processed | Free cancellation |
| Processing / Packed | Not guaranteed |
| Shipped | Cannot cancel; must use return process |
9. Final Sale Items
Products labeled as Final Sale cannot be returned, exchanged, or refunded.
10. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Keeping products in original condition until returned
- Shipping items back within provided timeline
- Using the return label we provide
11. Contact Information
Thebowmenproshop
📧 support@thebowmenproshop.com
🕒 Monday – Saturday, 8:00 AM – 7:00 PM (EST)
We answer all inquiries within 24 hours.
12. Policy Updates
The Bowmen Pro Shop may modify or update this Return & Refund Policy at any time. Updates will be posted on this page with a new “Last Updated” date.
