Cancel/ Change Order Policy

Last Updated: October 2025

At Thebowmenproshop, we understand that sometimes you may need to cancel or modify your order. This policy outlines how cancellations and changes are handled to ensure a smooth process for both customers and our team.

This policy applies to all purchases made on thebowmenproshop.com.

1. Cancellation Requests

  • Customers may request a cancellation within 12 hours of placing an order.
  • Requests must be sent to support@thebowmenproshop.com with:
    • Order number
    • Reason for cancellation

Cancellation Eligibility

Order Status Can Cancel? Notes
Not yet processed ✅ Yes, free of charge Full refund issued if payment processed
Processing / Packed ⚠️ Not guaranteed We may not be able to cancel; if shipped, follow Return process
Shipped ❌ Cannot cancel Must use Return & Refund process (30-day return, 14-day refund, no fees)

  • All cancellations are confirmed via email.
  • Refunds for canceled orders are issued to the original payment method within 14 days.

2. Change Requests (Address, Size, or Quantity)

  • Requests for changes must also be sent within 12 hours of order placement.
  • Changes may include:
    • Shipping address
    • Quantity adjustment
    • Product size or variant

Change Eligibility

Change Type Can Change? Notes
Shipping Address ✅ Yes, if order not processed Must provide correct address
Quantity ✅ Yes, if order not processed Adjustments may affect shipping cost
Product Size/Variant ✅ Yes, if order not processed Replacement subject to stock availability

  • Once the order is processed or packed, changes cannot be guaranteed.
  • Once the order is shipped, changes are not possible; customers must follow the Return & Refund Policy for exchanges or returns.

3. How to Request a Cancellation or Change

  1. Email support@thebowmenproshop.com
  2. Include:
    • Order number
    • Requested cancellation or change
    • Reason (optional but helpful)
  3. Our support team will confirm via email within 24 hours.

4. Refunds for Cancellations

  • Full refunds are issued to the original payment method.
  • Refund timeline: within 14 days of approval.
  • No fees apply for cancellations made within the allowed timeframe.

5. Important Notes

  • Requests received after 12 hours from order placement cannot be guaranteed.
  • If the order has shipped, customers must use the Return & Refund Policy to return items.
  • All policies are designed to ensure fairness and transparency.

6. Contact Us

For any questions or assistance regarding cancellations or order changes:

Thebowmenproshop
📧 support@thebowmenproshop.com
🕒 Monday – Saturday, 8:00 AM – 7:00 PM (EST)